Protect brand reputation and increase customer satisfaction.
An effective Customer Complaint management system is essential to achieve its objectives. isoFiles provides the ability to log, respond to and investigate customer complaints or feedback from partners. In addition, the Claims Processing module plans to monitor development trends through integrated monitoring and reporting. With isoFiles, your organization can centralize its Claims admissions process, effectively manage site-level investigations, and electronically process corrective actions.
Customer satisfaction
In addition to the Complaint, this module offers the unique opportunity to prepare and send Customer Satisfaction Questionnaires. The form is designed in the module. The dispatch is ensured by a simple click as well as the collection of the answers which integrate directly the solution.
Collect from Email
Complaints coming from Emails can be captured directly on isoFiles via an interface and key words
Collect from Terminals
If you have Interactive Terminals in your location, Complaints can be also captured and routed to isoFiles
Automatic Followup
Your Customers will have limited acces to his Complaint and can make necessary actions if needed.
Color Palette
Select the color in the unlimited color palette. Choose line types for your curves as well.
Alerts and Notifications
Put Comments on your graphics and share notes simply by editing text on charts.
Share Graphics
Share your graphics by exporting your data in transportable formats.